Returns & Exchanges

Most House of Diya designs are curated as a single piece. We encourage you to review the photographs, product details and, if you would like a closer look, request an actual product video before ordering.

Change of mind

We do not accept returns, exchanges or refunds for change of mind, personal preference, fabric feel, drape, or minor colour variation when the item received matches the product listing.

Incorrect, damaged or defective items

If you receive an incorrect product, or an item with a genuine defect or damage, please contact House of Diya within 48 hours of delivery. Include your order number and clear photographs or video showing the issue.

Once reviewed and approved, we will arrange an appropriate resolution. Because our pieces are one-of-one, an identical replacement may not be available. Where replacement is not possible, we may offer a suitable alternative with your agreement or issue a refund, as applicable.

Condition of approved returns

Any item approved for return must be unused, unworn, unwashed and unaltered, with its original packaging and tags where applicable.

Natural textile & colour variation

Minor variations in weave, texture, finish or colour can occur in textile products and are not considered defects when they are consistent with the product description. Colours may also appear slightly different across screens and lighting conditions.

Nothing in this policy limits rights available to you under applicable law.