Privacy Policy

Last updated: 28 August 2026. House of Diya respects your privacy. This policy explains the information we collect when you browse, contact us or place an order, and how that information is used.

Information we collect

Depending on how you use our store, we may collect contact details such as your name, email address, phone number and shipping or billing address; order and transaction details; communications you send us; and device or usage information such as IP address, browser type and interaction with the website. Payment information is processed securely by the payment providers made available at checkout.

How we use your information

We use information to process and fulfil orders, arrange shipping, communicate with you about purchases or enquiries, provide customer support, improve the shopping experience, prevent fraud or misuse, comply with legal obligations and, where permitted, send marketing communications. You may opt out of promotional communications at any time.

Who we share information with

We share information only where reasonably necessary to operate the store, including with Shopify, payment providers, shipping and fulfilment partners, analytics or technology providers, and professional or government authorities where required by law. These providers process information according to their own applicable terms and privacy practices.

Shopify

Our online store is powered by Shopify. Information submitted through the store may be processed by Shopify and its service providers in order to provide the ecommerce platform and related services.

Cookies & analytics

Our website may use cookies and similar technologies to keep the store functioning, remember preferences, understand website usage and support relevant marketing. Browser and device settings may allow you to control certain cookies.

Security & retention

We take reasonable measures to protect personal information, but no internet transmission or storage system can be guaranteed to be completely secure. We retain information for as long as reasonably necessary for order fulfilment, customer service, accounting, fraud prevention and legal obligations.

Your choices & rights

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information. You may also unsubscribe from promotional communications. To make a privacy request, please use the Contact page on our website.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our operations, services or legal requirements. The current version will be posted on this page.